How to cancel anything / The New York Times
How to cancel The New York Times
✓ Last checked Oct 2026 against The New York Times’s official pages. See sources
The New York Times lets you cancel online in your account, by phone, or by chat with Customer Care.
Ways to cancel
- Online
- Go to nytimes.com/account and use the cancel option.
- Phone
- 866-273-3612 (U.S.). NYT lists hours of 7 AM–5 PM ET weekdays and 7 AM–2 PM ET weekends and holidays.
- Chat
- Select Contact Customer Care at the bottom of the NYT help page (same hours as phone).
Step by step
- Sign in at nytimes.com/account.
- Choose to cancel your subscription and follow the prompts to the end.
- Or call 866-273-3612 or chat with Customer Care during their hours.
- Save the confirmation and check your next statement.
Watch out for
- Online cancellation in your account works for eligible digital and Home Delivery subscriptions.
- If you subscribed through Apple or Google, you usually have to cancel through that store.
- You may be offered a discount to stay. You can decline it.
Whatever method you use, save proof: a confirmation number, email, screenshot, or certified mail receipt. Then check your next statement.
Still charging you? Put it in writing
Each letter has a free preview. Unlock the full letter for $4 to copy it or download it as PDF or Word. We’ll fill in The New York Times for you.
Cancellation letter
$4
A formal, dated cancellation notice to The New York Times: cancel, stop all charges, confirm in writing. Mail it certified for proof.
Preview my cancellation letterRefund after cancellation
$4
Charged after you canceled, auto-renewed without warning, or billed when a free trial ended? Ask The New York Times for your money back.
Preview my refund letterChargeback request to your bank
$4
If The New York Times won’t refund you, ask your bank or card issuer to dispute the charge and block future ones.
Preview my chargeback letterFree preview on every letter. Paying unlocks the full text and downloads. Need several? Unlimited is $9/month.
Your rights when canceling, in plain English
- Signed up online? A federal law, the Restore Online Shoppers’ Confidence Act (ROSCA), requires sellers of online subscriptions to show the key terms before taking your billing information, get your express consent before charging you, and give you a simple way to stop recurring charges (15 U.S.C. § 8403).
- The FTC’s “click to cancel” rule is not in effect. The FTC adopted it in 2024, but a federal appeals court vacated it in July 2025 before it took effect. In March 2026 the FTC asked for public comment on a possible new rule. As of October 2026 no replacement rule has been adopted (rulemaking status).
- State automatic renewal laws. Many states have their own rules. For example, California’s law says that if you signed up online, you must be able to cancel online, and it requires reminders before some renewals (California AG). Rules differ by state.
- Gym contracts. Many states also have health club laws. Depending on the state, these can include a short window to cancel after you sign, or a right to cancel if you move far away or become disabled. Check your state consumer protection office (find yours).
- Charged after you canceled? For a credit card, you can dispute a billing error in writing. The FTC says your letter should reach the card issuer within 60 days after the first bill with the error was sent to you (FTC). For automatic debits from a bank account, tell the company you’re revoking authorization, then tell your bank. To stop the next payment, notify your bank at least three business days before it’s scheduled (CFPB).
This is general information, not legal advice. Your contract and your state’s law decide what applies to you.
Sources
Summarized from The New York Times’s own pages, last checked Oct 2026. Companies change their policies, so check the official page before you act. Your contract or membership agreement controls.