How to cancel anything / ADT
How to cancel ADT
✓ Last checked Oct 2026 against ADT’s official pages. See sources
ADT says it can’t accept cancellation requests by email. If you bought your system online, you can cancel online. Otherwise, call ADT. Read your contract first, because ADT contracts often have an initial term and a termination charge.
Ways to cancel
- Online (systems bought online)
- MyADT: Account, then Manage Subscriptions, then the cancellation form. ADT+: Billing, then Manage Subscriptions, then Cancel Subscription.
- Phone
- 1-800-ADT-ASAP.
- ADT says it does not accept cancellation requests by email.
Step by step
- Find your contract (MyADT customers can find it in MyADT) and your contract end date.
- If you bought online, use the cancellation form in MyADT or ADT+. If you don’t see a form, call 1-800-ADT-ASAP.
- Ask for written confirmation of the end date and any termination charge.
- Send a written notice too if your contract requires one, and keep proof of delivery.
Watch out for
- ADT’s standard residential contract on adt.com says canceling during the initial term costs 75% of the total remaining monthly charges. Your contract may differ.
- That standard contract renews in 30-day terms after the initial term, and either side must give notice at least 30 days before the current term ends. It says no termination charge is due during the 30-day renewal periods.
- ADT also sells through authorized dealers, and contract versions differ. Your signed contract controls.
Whatever method you use, save proof: a confirmation number, email, screenshot, or certified mail receipt. Then check your next statement.
Still charging you? Put it in writing
Each letter has a free preview. Unlock the full letter for $4 to copy it or download it as PDF or Word. We’ll fill in ADT for you.
Cancellation letter
$4
A formal, dated cancellation notice to ADT: cancel, stop all charges, confirm in writing. Mail it certified for proof.
Preview my cancellation letterRefund after cancellation
$4
Charged after you canceled, auto-renewed without warning, or billed when a free trial ended? Ask ADT for your money back.
Preview my refund letterChargeback request to your bank
$4
If ADT won’t refund you, ask your bank or card issuer to dispute the charge and block future ones.
Preview my chargeback letterFree preview on every letter. Paying unlocks the full text and downloads. Need several? Unlimited is $9/month.
Your rights when canceling, in plain English
- Signed up online? A federal law, the Restore Online Shoppers’ Confidence Act (ROSCA), requires sellers of online subscriptions to show the key terms before taking your billing information, get your express consent before charging you, and give you a simple way to stop recurring charges (15 U.S.C. § 8403).
- The FTC’s “click to cancel” rule is not in effect. The FTC adopted it in 2024, but a federal appeals court vacated it in July 2025 before it took effect. In March 2026 the FTC asked for public comment on a possible new rule. As of October 2026 no replacement rule has been adopted (rulemaking status).
- State automatic renewal laws. Many states have their own rules. For example, California’s law says that if you signed up online, you must be able to cancel online, and it requires reminders before some renewals (California AG). Rules differ by state.
- Gym contracts. Many states also have health club laws. Depending on the state, these can include a short window to cancel after you sign, or a right to cancel if you move far away or become disabled. Check your state consumer protection office (find yours).
- Charged after you canceled? For a credit card, you can dispute a billing error in writing. The FTC says your letter should reach the card issuer within 60 days after the first bill with the error was sent to you (FTC). For automatic debits from a bank account, tell the company you’re revoking authorization, then tell your bank. To stop the next payment, notify your bank at least three business days before it’s scheduled (CFPB).
This is general information, not legal advice. Your contract and your state’s law decide what applies to you.
Sources
Summarized from ADT’s own pages, last checked Oct 2026. Companies change their policies, so check the official page before you act. Your contract or membership agreement controls.